Flexfire LEDs SMS Privacy Policy

Flexfire LEDs, Inc. ("Flexfire LEDs," "we," "us," or "our") respects your privacy. This SMS Privacy Policy explains how we collect, use, protect, and share information when you subscribe to our SMS/text message program. By opting in to receive text messages from Flexfire LEDs, you agree to the terms of this policy.

This policy applies specifically to our SMS messaging program. For information about how we handle data collected through our website and other channels, please see our general Privacy Policy at flexfireleds.com/privacy-policy.

What Is the Flexfire LEDs SMS Program?

When you opt in to our SMS program, you agree to receive recurring automated marketing and transactional text messages from Flexfire LEDs on toll-free number +1 (855) 771-4672.

Types of Messages You May Receive

By subscribing, you may receive the following types of text messages:

• Promotional Messages: Sale announcements, discount codes, and special offers
• Product Alerts: New product launches, back-in-stock notifications, price drop alerts, and low inventory warnings
• Cart Reminders: Notifications if you leave items in your shopping cart without completing your purchase
• Project Inspiration: Installation tips, design ideas, and product recommendations
• Order Updates: Shipping confirmations and delivery notifications (transactional)
• Account Alerts: Important information about your Flexfire LEDs account (transactional)

Message Frequency

Message frequency varies based on your preferences, our promotional calendar, and your shopping activity. You may receive approximately 4-10 messages per month, though this may vary. During peak promotional periods (holidays, major sales), you may receive additional messages.

Personal Information Collected for SMS

When you subscribe to our SMS program, we collect:

Personal Information Collected for SMS

When you interact with our SMS messages, we may automatically collect:

• Whether you opened or clicked links in our messages
• Time and date of message interactions
• Device type and carrier information (provided by our SMS service provider)
• Shopping activity linked to SMS promotions (e.g., purchases made using SMS discount codes)

Cart Abandonment Data

If you have items in your shopping cart and do not complete your purchase within one (1) hour, we may send you a cart reminder message. We use cookies and your account information to identify abandoned carts and associate them with your phone number

We use the information collected through our SMS program to:

• Send you the text messages you have requested
• Personalize message content based on your preferences and shopping history
• Notify you of sales, promotions, and new products
• Send cart abandonment reminders
• Provide order and shipping updates
• Respond to your requests for help or information
• Improve our SMS program and customer experience
• Comply with legal obligations and enforce our policies

We do not use your SMS opt-in information for purposes unrelated to the Flexfire LEDs SMS program without your additional consent.

Express Written Consent

By providing your mobile phone number and agreeing to receive text messages from Flexfire LEDs, you provide your prior express written consent to receive recurring automated marketing and transactional text messages at the number you provided.

Important Consent Disclosures

By opting in, you acknowledge and agree that:

1. You are providing consent to receive automated marketing text messages from Flexfire LEDs
2. You are at least 18 years of age
3. You are the owner or authorized user of the mobile device and phone number provided
4. You understand that message and data rates may apply
5. You may opt out at any time

How You May Have Opted In

You may have provided consent to receive SMS messages by:

1. Entering your phone number on our website and checking the opt-in box
2. Texting a keyword (such as "JOIN") to our toll-free number (855) 771-4672
3. Providing your phone number at checkout and agreeing to receive messages
4. Signing up through a promotional campaign or contest

Message and data rates may apply. Flexfire LEDs does not charge you for text messages we send, but your mobile carrier may charge you for each message you send or receive according to your wireless plan. Contact your mobile carrier for pricing details.

Standard messaging rates vary by carrier and plan. If you have questions about your text messaging rates, please contact your wireless service provider.

You may opt out of receiving SMS messages from Flexfire LEDs at any time using any of the following methods:

• STOP
• END
• CANCEL
• UNSUBSCRIBE
• QUIT

Other Opt-Out Methods

You may also opt out by:

• Calling us: 1-844-353-9347
• Emailing us: info@flexfireleds.com
• Online: Visit flexfireleds.com/contact
• Mail: Flexfire LEDs, Inc., 3554 Business Park Dr, Suite F, Costa Mesa, CA 92626

What Happens After You Opt Out

After you opt out:

1. You will receive one (1) confirmation message acknowledging your opt-out request
2. We will process your opt-out request within 10 business days as required by FCC regulations
3. You will no longer receive marketing text messages from Flexfire LEDs
4. You may still receive transactional messages related to existing orders (shipping confirmations, etc.) as permitted by law
5. Opting out of SMS does not unsubscribe you from email communications

Re-Subscribing

If you opt out and later wish to receive SMS messages again, you may re-subscribe by texting JOIN to (855) 771-4672 or by signing up through our website.

HELP Keyword

If you need assistance with our SMS program, reply HELP to any Flexfire LEDs text message. You will receive a response with:

• Program name: Flexfire LEDs SMS Alerts
• Customer support phone number: 1-844-353-9347
• Customer support website: flexfireleds.com/contact
• Opt-out instructions

Contact Us for SMS Support

Customer service is available Monday through Friday, 5:00 AM - 4:00 PM, Pacific Time.

We respect your time and privacy. Flexfire LEDs sends SMS messages only between 8:00 AM and 8:00 PM in your local time zone, in compliance with federal and state telemarketing regulations.

We determine your time zone based on your phone number's area code or, if available, your account address information.

We implement reasonable physical, technical, and administrative safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. Our security measures include:

• Encryption: Your phone number and personal information are encrypted during transmission and storage
• Access Controls: Only authorized personnel have access to SMS subscriber data
• Secure Systems: We use industry-standard security protocols to protect our systems
• Vendor Security: Our SMS service providers are contractually required to maintain appropriate security measures

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

We retain your SMS subscription information for as long as you remain subscribed to our SMS program. After you opt out:

We may retain certain information longer if required by law or for legitimate business purposes such as resolving disputes or enforcing our agreements.

We Do NOT Share Your SMS Opt-in Consent

Limited Sharing for Service Delivery

We may share your information with the following parties solely to operate our SMS program.

These service providers are contractually prohibited from using your information for any purpose other than providing services to Flexfire LEDs.

Other Disclosures

We may disclose your information when:

• Required by Law: To comply with legal process, court orders, subpoenas, or government requests
• Safety and Rights: To protect the safety, rights, or property of Flexfire LEDs, our customers, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets (your information would remain subject to this privacy policy)
• With Your Consent: When you have given us permission to share your information

No Sale of Personal Information

Flexfire LEDs does not sell your personal information, including your phone number, to third parties. We do not participate in data broker networks or sell customer lists.

You have certain rights regarding the personal information we collect through our SMS program:

General Rights (All Subscribers)

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from SMS marketing messages at any time
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights

How to Exercise Your Rights

To exercise any of these rights, contact us at:

• Email: info@flexfireleds.com
• Phone: 1-844-353-9347
• Mail: Flexfire LEDs, Inc., Attn: Privacy, 3554 Business Park Dr, Suite F, Costa Mesa, CA 92626

We will respond to your request within 45 days or as required by applicable law. We may need to verify your identity before processing certain requests.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

Your California Privacy Rights

Categories of Personal Information Collected

For California residents, the categories of personal information we collect through our SMS program include:

• Identifiers: Name, phone number, email address
• Commercial Information: Purchase history, products viewed, shopping cart contents
• Internet/Electronic Activity: Interactions with SMS messages, clicks, device information
• Geolocation Data: General location based on area code (not precise GPS location)

How We Use This Information

We use this information for the business purposes described in this policy, including sending you requested SMS messages, personalizing your experience, and improving our services.

Do Not Sell or Share My Personal Information

Flexfire LEDs does not sell your personal information. We also do not "share" your personal information for cross-context behavioral advertising as defined under the CPRA.

Submitting a California Privacy Request

California residents may submit privacy requests by:

• Email: info@flexfireleds.com
• Phone: 1-844-353-9347 (toll-free)
• Online: flexfireleds.com/contact

You may designate an authorized agent to make a request on your behalf. We will require verification of both your identity and your agent's authority.

Our SMS program may offer exclusive discounts and promotions not available to nonsubscribers. We offer these benefits in exchange for receiving marketing messages. You may opt out at any time without penalty. The value of the discount is reasonably related to the value of your data.

If you are a Florida resident, the following additional protections apply under the Florida Telephone Solicitation Act (FTSA):

• We will not send you promotional text messages outside the hours of 8:00 AM to 8:00 PM Eastern Time
• We will not contact you more than three (3) times within a 24-hour period regarding the same subject matter
• Each message will clearly identify Flexfire LEDs as the sender

Residents of other states (including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and others with comprehensive privacy laws) may have similar rights to access, correct, and delete personal information, and to opt out of certain data processing activities. To exercise your rights under your state's privacy law, please contact us using the information provided above.

Our SMS program is intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18 through our SMS program.

If you are under 18, please do not subscribe to our SMS program or provide your phone number to us.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a child under 18, please contact us immediately at info@flexfireleds.com.

Flexfire LEDs respects the National Do Not Call Registry. However, by opting in to our SMS program, you are providing express written consent to receive text messages from us, which establishes a business relationship that permits us to contact you at the number you provided, even if it is listed on the Do Not Call Registry.

If you have provided consent and later add your number to the Do Not Call Registry, we will continue to send you messages until you opt out using the methods described above.

We may update this SMS Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.

How We Will Notify You

• Material Changes: If we make material changes that affect your rights or how we use your information, we will notify you by SMS at the number you provided before the changes take effect
• Non-Material Changes: For minor changes, we will update the "Last Updated" date at the top of this policy
• Continued Use: Your continued subscription to our SMS program after changes are posted constitutes acceptance of the updated policy

Review Regularly

We encourage you to review this policy periodically. The current version is always available at flexfireleds.com/privacy-policy.

This SMS Privacy Policy is part of and subject to our SMS Terms and Conditions. By subscribing to our SMS program, you agree to both this Privacy Policy and our Terms and Conditions.

If you have questions or concerns about this SMS Privacy Policy or our privacy practices, please contact us

For SMS program support (HELP, opt-out issues, message problems), reply HELP to any message or call 1-844-353-9347.

This policy is designed to comply with:

• TCPA (Telephone Consumer Protection Act) - Federal
• CTIA Messaging Principles and Best Practices (May 2023)
• FCC Regulations (April 2025 updates)
• CCPA/CPRA (California Consumer Privacy Act / California Privacy Rights Act)
• Florida FTSA (Florida Telephone Solicitation Act)
• 10DLC Registration Requirements
• Other State Privacy Laws (Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana)